Privacy policy
CJ Travel Experts ABN – 54744296810
At CJ Travel Experts, we understand that you care how your personal information is handled, and we appreciate your trust that we will do so carefully, sensibly, and in compliance with the Australian Privacy Principles of the Privacy Act 1988. This privacy policy has been prepared to ensure that your personal and sensitive information is treated with the utmost confidentiality and in line with applicable laws.
Purpose of the Policy
This statement outlines how CJ Travel Experts collects and manages personal or sensitive information in its dealings with clients, members of the public, and users of our website. It also details how we process this information to fulfill our services, in compliance with privacy obligations.
Information We Collect
We may collect the following personal information when you interact with us:
- Personal Details: Name, address, phone number, fax number, email address, and credit card details.
- Financial Information: Assets and financial affairs that you provide in connection with our services.
- Sensitive Information (if necessary): Health conditions, medical history, passport number, driver’s license number, tax file number, and other personal data.
Storage of Information:
Your personal information is typically stored electronically, though paper records may also be retained. All data is stored securely, with electronic records accessible only by authorized personnel holding a valid password.
Reasons for Collecting Information
The information is collected primarily to:
- Provide products or services.
- Fulfill inquiries or requests.
- Assess the suitability of the products and services offered by CJ Travel Experts.
- Evaluate credit applications and assist in credit recovery, if applicable.
- Conduct direct marketing and survey interests in other services, or to invite you to events.
If you provide personal information for a specific purpose, we may use it for related purposes. If required by law or business practice, we may share personal information with third parties such as credit reporting agencies, insurers, suppliers, and debt recovery agencies.
Use and Disclosure of Personal Information
Your personal information will only be used for the stated purposes, and we will not sell, trade, or give your information to third parties unless authorized under the Privacy Act. This includes sharing with travel organizations or overseas recipients in the case of travel services, but only where necessary for the fulfillment of a booking.
Consequences of Non-Disclosure
If you choose not to provide the requested personal information, we may not be able to offer you the full range of our products and services.
Quality and Accuracy of Personal Information
We aim to ensure that your personal information is accurate, complete, and up to date. If any of your information changes, please inform us so that we can update our records accordingly.
Personal Information Security
We are committed to keeping your data secure. Reasonable precautions are taken to protect personal information from loss, misuse, modification, or unauthorized access.
We do not generally contract out data processing, but if we do, we ensure that the recipient complies with privacy obligations, subject to legal exceptions.
In limited circumstances, we may disclose personal information to overseas recipients, but only when necessary for travel bookings or related contracts. We will only deal with recipients that comply with privacy laws that offer similar protection to Australian Privacy Principles.
Retention of Personal Information
We will retain your personal information only for as long as necessary for its purpose. When no longer needed, we will destroy or anonymize personal information.
Access to Personal Information
You can request access to the personal information we hold about you. You may also request amendments to ensure accuracy. If we refuse to amend the data, we will provide written reasons for the refusal.
If you believe that we have not complied with the Australian Privacy Principles, you may file a complaint, which will be reviewed by a senior manager.
Email and Website Privacy
- Emails: Any personal information in emails will only be used for the purpose provided. However, communications over the Internet are inherently insecure, and we cannot guarantee complete security.
- Website Data: We collect data about your use of our website for statistical purposes, which does not personally identify you. Cookies are used to enhance your experience, and you can disable them if you prefer. If you visit third-party websites via our links, we are not responsible for their privacy practices.
Contacting Us
For questions, requests, or complaints, please contact:
The Privacy Officer
CJ Travel Experts
Phone: 0461432700
Email: info@cjtravel.com.au
We reserve the right to update this privacy policy. Please check periodically for changes. For more information on privacy laws, visit Australian Information Commissioner.